Refund policy

Returns & Refunds Policy

Effective Date: August 2026

At Matrix Of Tampa Bay, INC., we aim to provide a straightforward and reliable shopping experience. If a purchased product does not meet your expectations, you may request a return subject to the conditions below.

Return Period

Return requests must be submitted within 30 days from the confirmed delivery date.

To be accepted, returned merchandise should:

• Be unused and in its original condition
• Include the original packaging and accessories
• Not show signs of misuse, alteration, or damage
• Include valid proof of purchase

Products that do not meet these conditions may be refused.

Products Not Eligible for Return

Returns are not available for:

• Personalized or customized merchandise
• Clearance or final-sale products
• Gift cards
• Products damaged through improper use after delivery

Refund Handling

Returned products will be inspected after receipt.

Once a return has been approved, the applicable refund will be issued to the original payment method within 5–10 business days.

The time required for funds to appear may depend on your bank or payment provider.

Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, or contains an incorrect product, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Photographs of the product
• Photographs of the shipping packaging

We will review the information and determine the appropriate resolution.

Return Shipping

Unless the return is the result of our error or a verified product defect, the customer is responsible for return shipping expenses.