Shipping policy
Shipping & Delivery Policy
Thank you for shopping with Matrix Of Tampa Bay, INC.
Processing Time
Orders are generally processed and prepared for shipment within 1–3 business days following successful payment confirmation.
Orders received on weekends or applicable holidays may begin processing on the next business day.
Delivery Estimate
Standard Shipping: 7–14 Business Days
The stated delivery period is an estimate and is not a guaranteed delivery date.
Actual delivery times may be affected by:
- Weather conditions
- Carrier delays
- Seasonal shipping volume
- Transportation disruptions
- Destination-related circumstances
Tracking
Once an order has been shipped, available tracking information will be provided to the email address entered during checkout.
Shipping Address
Customers are responsible for reviewing and confirming their shipping information before submitting an order.
Incomplete or incorrect addresses may cause delays or additional delivery costs.
Delayed or Missing Packages
If your package has not arrived within the estimated delivery period, please contact our customer service team with your order details so that we can assist with the shipment status.